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Publisher: McGraw-Hill Education [ All ]

Page 1 of 2

  Title Copies
Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience 
Edition: 1 
Year: 2016 
ISBN: 0071845348 
ISBN 13: 9780071845342 
 1 
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior 
ISBN: 9780071829 
ISBN 13: 9780071829311 
 1 
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition 
Edition: 2 
Year: 2011 
ISBN: 0071771328 
ISBN 13: 9780071771320 
 2 
Influencer: The New Science of Leading Change, Second Edition 
Edition: 2 
Year: 2013 
ISBN: 0071808868 
ISBN 13: 9780071808866 
 2 
Micromessaging: Why Great Leadership is Beyond Words 
Edition: 1 
Year: 2016 
ISBN 13: 9781259860966 
 1 
Return On Influence: The Revolutionary Power of Klout, Social Scoring, and Influence Marketing 
Edition: 1 
Year: 2012 
ISBN: 0071791094 
ISBN 13: 9780071791090 
 1 
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way 
Edition: 1 
Year: 2014 
 2 
The Big Book of Icebreakers: Quick, Fun Activities for Energizing Meetings and Workshops 
Edition: 1 
Year: 1999 
ISBN: 0071349847 
ISBN 13: 9780071349840 
 1 
The Big Book of Motivation Games 
Edition: 1 
Year: 2001 
ISBN: 0071372342 
ISBN 13: 9780071372343 
 1 
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary 
Edition: 1 
Year: 2006 
ISBN: 0071477845 
ISBN 13: 9780071477840 
 1 
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