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Page 9 of 38

  Title Copies
Resonate: Present Visual Stories that Transform Audiences 
Edition: 1 
Year: 2010 
ISBN: 0470632011 
ISBN 13: 9780470632017 
 1 
Effective Meetings: The Complete Guide 
Year: 1990 
ISBN: 0471508446 
 1 
The Big Book of Icebreakers: Quick, Fun Activities for Energizing Meetings and Workshops 
Edition: 1 
Year: 1999 
ISBN: 0071349847 
ISBN 13: 9780071349840 
 1 
The Big Book of Motivation Games 
Edition: 1 
Year: 2001 
ISBN: 0071372342 
ISBN 13: 9780071372343 
 1 
Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience 
Edition: 1 
Year: 2016 
ISBN: 0071845348 
ISBN 13: 9780071845342 
 1 
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition 
Edition: 2 
Year: 2011 
ISBN: 0071771328 
ISBN 13: 9780071771320 
 2 
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior 
ISBN: 9780071829 
ISBN 13: 9780071829311 
 1 
Return On Influence: The Revolutionary Power of Klout, Social Scoring, and Influence Marketing 
Edition: 1 
Year: 2012 
ISBN: 0071791094 
ISBN 13: 9780071791090 
 1 
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW 
Edition: 1 
Year: 2011 
ISBN: 0071749586 
ISBN 13: 9780071749589 
 1 
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way 
Edition: 1 
Year: 2014 
 2 
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